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Resolved Ad Agency Pro functionality issues

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AdAgency Active
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Votes
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  1. Ian
  2. Ad Agency
  3. Tuesday, 13 February 2018
  4.  Subscribe via email
2/14/2018 - PLEASE ADVISE
Latest issue:
I am encountering two issues.
1. It shows some code above the add which should not be there.
2. Image is not showing up since it adds file extension twice.

Do we have patch/fix for these two things? Attached is the screenshot where I have highlighted these two things






Since the day I purchased Ad Agency I have not been able to get the VIP support I was told I would receive prior to purchase. The below feed has been my experience thus far and I have still not been ableto use Ad agency pro. If Ad agency pro continues to not function correctly and Is not fixed I will be forced to leave very negative reviews and demand a refund! SUPPORT HAS NOT RESPONDED TO ME SINCE DEC. 7 2017
:disappointed:
Hello There,
We've having some issues with our ad not displaying on the Blog pages of our website. The site is SafeMoney.com. Our IT support team got it up and running for a little bit, but then it stopped working for some reason.
Normally, the ad would be appearing in a right-side module on pages like this: SafeMoney.com Blog Annuity Page
I apologize for not having more details than that. Could you please help us troubleshoot so we can get this ad displaying? Thank you very much for your assistance!
Ian
SafeMoney.com, Staff Writer
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HI.
Thank you for contacting us.
I disabled caching on your site and set zone/module to be displayed on all pages.
but couldn't find the fault.
I assign developer to take a look.
he'll contact you ASAP.
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0
Votes
Hi Ian,
The issue is that all AdAgency zones are unpublished, I enable one zone - Zone - Text Ads - from "aside-right" position and on page refresh I can see the ad - "Andrew Heese" on the front-end (first I disabled the ad location, I tested from Romania).
Please let me know if this issue persist for you after zone publication.
Kind Regards,
Alin
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0
Votes
Hi Alin,
Thanks for the email. Thing is, we had the zone published beforehand and it still wasn't showing up here in the United States. We have it activated now and the issue is still there, still not seeing it.
Could you please help us figure this out? Thank you!
Ian
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Hi Ian,
I used a VPN to change my IP address, the new IP address is from Dallas, Texas and the new ZIP code is 75207. This zip code is not added in your ad location but I added this and on front-end I can see the ad on the right.
I attached a print screen with some details.
Kind Regards,
Alin
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0
Votes
Thanks, Alin. Could you please let me know if that ad is just appearing on the Blog and assigned Article tabs?
Shortly after our correspondence yesterday, one of our team members saw it on this page: https://safemoney.com/find-an-advisor. This is very confusing as we don't have the ad assigned to that page.
What would account for it appearing on there? Thank you for your help.
Ian
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Hi,
Yes, that ad is visible on both pages, but the issue is that Adagency is not integrated with "Advanced Module Manager", even if you select the menu item where you want to see that zone, you need to open thi module -
Zone - Text Ads - from "Advanced Module Manager" page and set from that edit page where you want to see that zone.
Kind Regards,
Alin
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Hi Alin,
Thanks. Still having issues though.
This is what my IT team is telling me:
We have already set Zone – Text Ads from “Advanced Module Manager” page where we want to see the zone but it doesn’t help. The issue is not with out configuration but with the extension itself since in the beginning it worked but after some time it stopped working!
Thanks Alin for your help.
Ian
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Hi Alin, (DEC. 7TH 2017)
Thanks. Still having issues though.
This is what my IT team is telling me:
We have already set Zone – Text Ads from “Advanced Module Manager” page where we want to see the zone but it doesn’t help. The issue is not with out configuration but with the extension itself since in the beginning it worked but after some time it stopped working!
Thanks Alin for your help.
Ian
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