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Resolved Errors trying to renew license / make payment

Licenses:
GURU Expired AdAgency Expired iSEO Expired
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  1. Gurdip
  2. General, Sales & Billing
  3. Saturday, 03 February 2018
  4.  Subscribe via email
Hi. I wrote earlier. I seem to have multiple issues trying to renew my license.

I first tried to update my billing information but having selected Singapore as the country, the mandatory State field failed to load a list. I re-tried by reloading the page and this time the State field was populated. I filled the rest of the fields and tried to pay but received "Some values are not acceptable". Reviewed the info and all was correct.

Decided to leave the billing page alone since I has previously paid by Paypal. Failed again. Even though I was logged in, at the point of payment I received, "Username/Password is incorrect.".

What is going on?
Attachments (1)
Alin Dinca Accepted Answer Pending Moderation
Moderator
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Hi,

I am looking right now over your account - I changed the password so I can log in and debug the system.
I will communicate you the new password so you can change as soon I will find what is wrong there.

I'll keep you posted.
ALin
  1. more than a month ago
  2. General, Sales & Billing
  3. # 1
Alin Dinca Accepted Answer Pending Moderation
Moderator
0
Votes
Undo
Hi Gurdip,

Looks like the payment information stored in system are outdated and that way you receive that weird error. There is a simple solution for now, please pay the amount directly to paypal@joomlart.com and I will renew your license from database (I will add some more time for all the troubles you had).

Thank you!
Alin
  1. more than a month ago
  2. General, Sales & Billing
  3. # 2
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