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Resolved Guru pro certificate not working

Licenses:
iSEO Active
  1. General
0
Votes
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  1. Tony Slavin
    Tony Slavin
  2. General, Sales & Billing
  3. Wednesday, 01 November 2017
  4.  Subscribe via email
Issue: Student want to view their Certificate to print it but the .pdf button shows a skewed image. When you click on the ‘view pdf’ option/button you see the normal certificate but cannot print it.

The button for a ‘link’ works but you cannot print the certificate.
  1. guru
0
Accepted Answer
Michal
Michal Accepted Answer Pending Moderation
0
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HI, Tony.

Yes, your license expired 10-04-2017 11:22:51 AM.
The only option to renew is 1 year, sorry, no unlimited support :)
All renewals are already discounted, renewal discount is included in renewal fee ;)
Compare regular and renew prices ;)
  1. more than a month ago
  2. General, Sales & Billing
  3. # Permalink
Responses (5)
Michal
Michal Accepted Answer Pending Moderation
0
Votes
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HI, Tony.

Thank you for contacting us.
I'm sorry to hear that you have issues with Guru.
We'll be happy to help you. Unfortunately we can't recognize your license.
The only license assigned to your current account is iSEO.
Please, check if your license is valid and you're using account that own the license for Guru Pro.
  1. more than a month ago
  2. General, Sales & Billing
  3. # 1
Tony Slavin
Tony Slavin Accepted Answer Pending Moderation
0
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Thank you Michal. Not sure if this is our license number 100395242. I believe our license has expired and we are going to renew. Do you have any promo codes available at this time? Also is there an unlimited support option to renew? We only see option for 1 year upgrades.
  1. more than a month ago
  2. General, Sales & Billing
  3. # 2
Tony Slavin
Tony Slavin Accepted Answer Pending Moderation
0
Votes
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Thank you again.
  1. more than a month ago
  2. General, Sales & Billing
  3. # 3
Tony Slavin
Tony Slavin Accepted Answer Pending Moderation
0
Votes
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Can we re-open this ticket? We have just updated our Guru Pro and have the followings issues with Students' Certificates.

The .pdf button does not work - is giving us the following error message
FPDF error: Can't open image file: http://www.dronepilots.ca/images/stories/guru/certificates/Cert--Purple-color-back.png
  1. more than a month ago
  2. General, Sales & Billing
  3. # 4
Michal
Michal Accepted Answer Pending Moderation
0
Votes
Undo
HI, Tony.

Please, open a new ticket.
  1. more than a month ago
  2. General, Sales & Billing
  3. # 5
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